Frequently Asked Questions

1. What services do you provide?

We offer a range of NDIS-funded services, including personal care, community access, transport, household tasks, and supported independent living. Our support is tailored to your individual needs and goals.

2. Are you a registered NDIS provider?

We are a registered NDIS provider. We work with self-managed, plan-managed, and NDIA-managed participants. If you’re unsure what this means for you, we’re happy to explain.

3. How do I start receiving services from you?

Simply get in touch via phone, email, or our contact form. We’ll schedule an initial chat to understand your needs, then set up a personalised support plan and service agreement.

4. Do you charge NDIS prices?

Yes, we follow the current NDIS Pricing Arrangements and Price Limits. There are no hidden costs — we’ll always discuss pricing with you before services begin.

5. Can I choose my support worker?

Absolutely. We aim to match you with a support worker who suits your personality, preferences, and needs. If something doesn’t feel right, we’ll work with you to make changes.

6. What areas do you service?

We provide services throughout Melbourne and surrounding suburbs. If you’re not sure whether we cover your area, just ask!

7. How do cancellations work?

We ask for at least 48 hours’ notice for cancellations. If you cancel with less notice, a fee may apply in line with NDIS guidelines.

8. Is my information kept private?

Yes. We take privacy seriously and follow Australian Privacy Principles. Your information is stored securely and only shared with your consent or when required by law.

9. Can you help me understand my NDIS plan?

Definitely. We’re here to help you understand and make the most of your plan. Whether you’re new to the NDIS or just need some clarity, we’re happy to guide you.