Privacy Policy

Melbourne Support Ability

Effective Date: 2/12/22

Melbourne Support Ability respects your privacy and is committed to protecting the personal information you share with us. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Personal Information We Collect

We may collect personal information including (but not limited to):

  • Your name, date of birth, gender

  • Address, phone number, and email address

  • Emergency contact details

  • Health and medical information

  • NDIS plan information and funding details

  • Information about the services we provide to you

2. How We Collect Your Information

We collect personal information in several ways, including:

  • When you contact us by phone, email, website form or in person

  • During service delivery or intake assessments

  • From third parties (e.g., plan managers, carers, or other providers), with your consent

3. Why We Collect Your Information

We collect your information in order to:

  • Provide you with safe and personalised support services

  • Communicate with you and manage service delivery

  • Work with your NDIS plan, support coordinators, or plan managers

  • Meet legal, regulatory, or contractual obligations

4. Disclosure of Personal Information

We may share your information with:

  • Medical professionals (in emergencies)

  • The NDIS or its representatives

  • Support coordinators or plan managers (with consent)

  • Regulatory authorities where required by law

We will never sell or rent your information to third parties.

5. How We Store and Protect Your Information

Your personal information is stored securely in physical files and/or electronic systems. We use safeguards including:

  • Password-protected systems

  • Access controls for staff

  • Secure disposal of records when no longer required

6. Accessing or Updating Your Information

You have the right to access and correct your personal information.

To request access or correction, please contact us at:

  • Email: ribbsfish@icloud.com

  • Phone: 0423479481

We may ask you to verify your identity before processing your request.

7. Making a Privacy Complaint

If you believe your privacy has been breached, please contact us directly. We take all complaints seriously and will respond within a reasonable timeframe.

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.